Shipping policy

Delivery Terms

Delivery Area

We deliver our products to Finland, Sweden, Denmark, Latvia, Lithuania, Poland, the Netherlands, Belgium, Romania, Croatia, Bulgaria, Spain, Portugal, Ireland, Italy, France, Greece, Luxembourg, Slovakia, Slovenia, Czech Republic, Austria, and Hungary.

All products are shipped from Finland, Europe.

Delivery Times

Orders are aimed to be delivered as quickly as possible, typically within 1-3 business days. If a product is out of stock or the delivery time differs from the stated one, we will contact the customer as soon as possible.

Shipping Costs

Shipping costs vary depending on the size of the order and the delivery address. Shipping costs are clearly stated before confirming the order. Generally, there are no customs or additional taxes for purchases within the European Union. However, if applicable, the customer is responsible for these additional charges in full. Shipments outside the European Union may be subject to customs or tax charges.

Pickup from Helsinki

We offer the option to pick up the order from our warehouse in Helsinki free of charge. Select the pickup option at checkout and wait for confirmation when your order is ready for pickup.

Payment Service Provider
 
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
 
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying